Terms and Conditions
TERMS & CONDITIONS
Arc Collectables Terms & Conditions
1.1 “Buyer” means the person, firm, company or public corporation by whom or on whose behalf the order is given.
1.2 “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.3 “Delivery date” means the date specified by the Seller when the Goods are to be delivered.
1.4 “Goods” means the articles which the Buyer agrees to purchase from the Seller.
1.5 “Price” means the price for the Goods, carriage, packing and insurance costs up to the Buyer’s premises.
1.6 “Publisher” means the person, firm, company or public corporation which holds the intellectual property rights governing the sale and distribution of any particular article sold by the Supplier
1.7 “Seller” means Arc Collectables , registered Sole Trader.
To place an order, simply find the goods that you wish to purchase, select the quantity and click on the ‘Add to Basket’ button.
When you are ready purchase your goods, continue to ‘Checkout’, where you can view the total cost of your order, (shipping fees and VAT may still apply to this total).
Fill in your buyer details, you are not obliged to create an account but it is very handy if you plan to make future purchases and wish to save time.
Currently, Arc Collectables only accept payment via PayPal or credit/debit cards via PayPal for postal orders. Please contact if you wish to pay any other method and if it’s possible, we will try to sort it out.
Declining to Trade
By advertising goods on our website we are not offering goods for sale
By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the buyer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.
If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.
Once your goods have been ordered via completing the checkout process, we will endeavor to dispatch the goods within 2 working days. During holidays or extremely busy periods this may extend to 3-5 working days. Arc Collectables is not responsible for delays that occur through the Post Office/Royal Mail or any other related shipping services that are used. It is possible that over periods such as Christmas, New Year and Bank Holiday’s that delays will happen with such companies.
If there are any delays due to circumstances such as severe weather conditions or illness, we will contact you to inform of any delay. If any circumstances force Arc Collectables to cancel your delivery and/or order of goods, we will also inform you.
We currently only ship to the UK, using The Royal Mail Group Ltd. Postage costs vary depending on the service that is being used but please check your total checkout/basket price to see how much you are paying for postage and packing.
Delivery Expected Arrival (Based on Royal Mail.com):
1st Class – 1 working day
2nd Class – 2-3 working days
Please refer to the Royal Mail website for all expected arrival of deliveries.
Order lost in transit
Please note that if you report your goods as having not arrived, we reserve the right to resend the goods rather than issue a refund.
Please also note we reserve the right to not entertain future orders any buyers reporting their goods as missing, UNTIL Royal Mail, (or the responsible courier) returns the original goods to us as undelivered. All our packages/envelopes have a return address on them, so it is not possible for them to be completely lost without trace.
If you wish to avoid this circumstance, please use recorded, signed for or courier options – as these are all tracked and traceable and will prevent any hard feelings on either side.
We adhere to the Consumer Contracts Regulations that came into effect from 13 June 2014. You can find a summary here:
You may choose to cancel the order at any time up until 14 days after you have received the goods. If you choose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition received.
If returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright.
You must send the item back with at least a proof of postage (available from post office counters when you send), otherwise we cannot refund you if the item goes missing in transit.
You will receive your refund for the item including the cost of delivery to you, within 14 days of us receiving the returned item. If the item is lost we are not responsible and reserve the right to refuse the return outright, (this is why at least proof of postage is vital, we highly recommend sending returns via signed for/tracked to avoid any complications that may occur.
Damaged or Faulty Goods
If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. We do not accept responsibility for goods that have been damaged in transit.
Orders returned due to incomplete address
It is the buyers’ responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the buyers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The buyer may of course choose to treat the order as an unwanted item and return it under the return’s policy.
Errors on Orders / Shortages
We do our utmost to ensure accuracy on the goods we send to you. However, on occasion something may go wrong with the packing. In the event that there is an error on your shipment you are required to notify us within 3 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 3 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct.
Pre-orders and Special Items
If you pre-order or request us to source an item(s) for you, and then subsequently want to cancel the order after receiving the item(s) we will accept the return but will refund you the value – 20% for a re-stocking fee as we would not normally carry these items in stock, or would not ordinarily have that quantity in stock. Again, the item(s) must be returned unopened, undamaged in their original packaging otherwise we will not refund you.
79 Pennine Way